Incident Response — FluxCybers / FluxCybers ExecFlow Security

Our Methodology

FluxCybers ExecFlow's incident response follows the same Detect → Respond → Prove pipeline that powers our Sentry V AI product. We apply our own methodology to our own infrastructure first. Every significant incident generates an immutable audit trail entry — the same cryptographic proof we sell to enterprise customers.

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Detect

Automated health checks, anomaly detection, and Sentry V AI monitoring identify incidents within seconds.

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Respond

On-call engineers are paged based on severity. Incident Commander role is assigned within the first 15 minutes of P1s.

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Prove

Every incident action is logged to the immutable audit trail. Root cause analyses are published within 72 hours for P1/P2 incidents.

Severity Classification

Severity	Definition	Response Time	Customer Communication
🔴 P1 — Critical	Full platform outage, data breach, or data loss affecting multiple customers	15 min	Status page update + email blast to all active users + in-app banner
🟠 P2 — High	Major feature unavailable, partial data loss, or security vulnerability actively being exploited	1 hour	Status page update + email to affected customers
🟡 P3 — Medium	Degraded performance, non-critical feature down, elevated error rates	4 hours	Status page update only
⚪ P4 — Low	Minor bug, cosmetic issue, isolated user problem	24–48 hours	Release notes or individual response

Customer Communication Protocol

FluxCybers ExecFlow commits to proactively communicating during incidents. You will never have to ask "is something wrong?" — we post updates before customers notice.

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Status Page

Primary channel. Updated within 15 minutes of incident confirmation for P1/P2. Available at /status.html.

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Email Notification

Sent to affected customers for P1/P2 incidents. Subscribe at /status.html for real-time alerts.

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In-App Banner

P1 incidents trigger an in-app notification banner visible to all logged-in users during the outage window.

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Post-Mortem Report

P1 and P2 incidents receive a public root cause analysis published within 72 hours of resolution.

Post-Incident Reviews

For P1 and P2 incidents, FluxCybers ExecFlow publishes a post-incident review (root cause analysis) within 72 hours of resolution. The review includes:

Timeline of events (detection → response → resolution)
Root cause and contributing factors
Impact scope (services affected, customers affected, duration)
Remediation actions taken
Preventive measures being implemented

Post-mortems are published to the incident history on status.fluxcybers.polsia.app. Blameless culture: the goal is system improvement, not individual accountability.

Security Vulnerability Reporting

🔐 Responsible Disclosure

If you discover a security vulnerability in FluxCybers ExecFlow, please report it privately before disclosing publicly. Email security@fluxcybers.polsia.app with a description of the vulnerability, reproduction steps, and your contact information.

We will acknowledge receipt within 24 hours, investigate within 7 days, and coordinate a disclosure timeline with you. We ask for a minimum 90-day embargo before public disclosure to allow time to fix and deploy a patch. Bug bounty rewards are available for valid critical findings.

Compliance Alignment

FluxCybers ExecFlow's incident response program is designed to align with the following frameworks. We use these frameworks as guides for process design, not as marketing claims — we will specify certification status when obtained.

🔵 SOC 2 Type II (In Progress)

🟢 ISO 27001 (Aligned)

🟣 NIST CSF (Aligned)

Our immutable audit trail (powered by Sentry V AI) provides the evidence collection required by all three frameworks for incident management controls.

SLA Impact

Incidents that cause downtime are tracked against SLA commitments. View your plan's uptime guarantees and credit policy in the SLA document. Enterprise customers receive cryptographically verified uptime proof for any dispute — the audit trail IS the evidence.